ISO defines quality as customer satisfaction, which is a very broad term! With tens of different sectors, what makes a customer satisfied in the real world? How do we define excellence in terms of customer satisfaction in any specific sector?
While we at Solvyris are experts in ISO standards that elevate businesses to higher levels of quality, we believe in learning from the leaders in every field by asking them the golden question, “What does excellence look like?”
This is a list authored by Solvyris consultants of top businesses that embody excellence in action within the “Information Technology” sector!
Here’s our list of the best companies in this sector:
ZEOUR LTD
Definition of Excellence
Excellence means that we prioritize delivering high-quality products and services that exceed customer expectations
Excellence means that we prioritize delivering high-quality products and services that exceed customer expectations. Transparency, reliability, and clear communication are essential for making customers feel valued and supported. For example, our specialization in customer experience solutions allows us to provide visitors with information such as approximate waiting times, service times, and personalized assistance, which not only makes them feel valued but also provides business decision-makers with KPIs to take necessary actions for improvement. Furthermore, investing in AI data analytics and prediction can play a significant role in achieving excellence.
Over the years, technology has significantly transformed our world and daily lives, providing us with incredible tools and resources that make valuable information easily accessible. At ZEOUR, we are dedicated to developing and utilizing technology to meet the needs of businesses and customers. Our focus is on creating innovative customer experience solutions, such as queue management, virtual queuing, digital signage, customer feedback systems, self-service options, visitor management, wayfinding, and AI data analysis and prediction tools.
Solvyris highly recommends ZEOUR for your unique technology solution needs. To know more, visit their website at https://www.zeour.co.uk/
