ISO defines quality as customer satisfaction, which is a very broad term! With tens of different sectors, what makes a customer satisfied in the real world? How do we define excellence in terms of customer satisfaction in any specific sector?
While we at Solvyris are experts in ISO standards that elevate businesses to higher levels of quality, we believe in learning from the leaders in every field by asking them the golden question, “What does excellence look like?”
This is a list authored by Solvyris consultants of top businesses that embody excellence in action within the “Software” industry!
Here’s our list of the best companies in this sector:
- Centaur Software Development Co Pty Ltd. (Australia) – Providers of Top Dental Software
- CrossConcept (Canada) – Providers of Quality Project Delivery Software Solutions
- Promptbros (UK) – Providers of Top Multi-AI SaaS Platform
- AAKUNA (Australia) – Providers of Quality Web and Software Development services
- BlockMark Technologies Ltd (UK) – Providers of Top SaaS for Managing Certificates and Showcasing Accreditation
- TechieRank (Australia) – Providers of Quality Skills Verification SaaS Platform
Centaur Software
Definition of Excellence
Excellence is defined by unwavering reliability, intuitive usability, and a deep understanding of our customers’ daily challenges
At Centaur Software, we believe excellence is defined by unwavering reliability, intuitive usability, and a deep understanding of our customers’ daily challenges. For over three decades, we have consistently delivered practice management systems that empower dental professionals to operate smoothly, knowing that their software will run seamlessly in the background, day after day. This commitment to dependable functionality and forward-looking innovation enables our customers to focus on delivering exceptional patient care rather than worrying about their operational systems.
Beyond the technical aspects, our definition of excellence extends to our exceptional support and guidance. Our dedicated support team goes above and beyond to not only resolve issues but also to anticipate and prevent them whenever possible. By combining practical software solutions with personal, empathetic assistance, we build lasting partnerships with our customers, ensuring they have the tools and knowledge to achieve their goals and maintain their patients’ trust.
Founded in 1992 by three visionary leaders who remain at the helm today, Centaur Software Development has cemented its place as Australia’s premier dental practice management system vendor. Our flagship solution, Dental4Windows (D4W), dominates the market, with approximately half of Australia’s small to medium dental businesses relying on its stability and versatility. In addition, an impressive 80% of corporate dental enterprises trust D4W to oversee their daily operations. A thriving ecosystem of 8,000 dental practices—both in Australia and internationally—testifies to the strength of our offerings, supported by our diverse team of more than 200 professionals spanning five continents.
Beyond the technical aspects, our excellence is reflected in the exceptional support and guidance we provide. Our dedicated support team not only resolves issues but anticipates and prevents them. By combining practical software solutions with personal, empathetic assistance, we build lasting partnerships with our customers, ensuring they have the tools and knowledge needed to achieve their goals and maintain their patients’ trust.
Sean Perera
Chief Technology Officer, Centaur Software
As a technology leader with over two decades in dental practice management software, Sean transforms complex industry challenges into strategic opportunities for growth and innovation. His career spans technical consultancy, product innovation, and technology strategy, culminating in his current role as Chief Technology Officer.
Drawing on his industry expertise, he leverages analytics, AI, and data-driven methodologies to deliver solutions that streamline workflows, enhance patient care, and enable sound decision-making. A recipient of the 2024 Outstanding Achiever Award at the Australian Dental Industry Awards and committed to continuous learning and collaboration, Sean is passionate about advancing dental healthcare through technology, creating an environment where practices thrive, and innovations flourish.
Solvyris highly recommends Centaur Software
for all your dental software needs. To know more, visit their website at https://www.centaursoftware.com.au/
CrossConcept
Definition of Excellence
Excellence means understanding the unique needs of each customer and providing solutions that not only meet but exceed their expectations
At CrossConcept, Inc., we define excellence as the seamless alignment of business processes and technology to deliver measurable success for our clients. Excellence means understanding the unique needs of each customer and providing solutions that not only meet but exceed their expectations. For us, customer happiness stems from clear communication, streamlined operations, and innovative tools that empower businesses to thrive in today’s competitive market. By focusing on simplicity, scalability, and reliability, we ensure our clients can achieve their goals with confidence.
CrossConcept has been transforming professional services organizations since 2010 – trusted by clients like Hitachi, GE, and Experian. We are the proud developers of Continuum PSA (Professional Services Automation)/Project Portfolio Management (PPM) – an award-winning all-in-one SaaS solution that combines CRM/proposal management, time and expense management, project and resource management, invoicing/cross charging, and business intelligence into a single, configurable platform.
Our PSA/PPM software is tailored for SMBs and designed to simplify operations, optimize resource planning, and accelerate project delivery. With over 30 years of systems engineering expertise, we pride ourselves on delivering solutions that drive measurable results.
Walter Perdigao
Founder and CEO, Continuum PSA
Walter Perdigao is a seasoned expert with over three decades of experience in systems engineering and business process optimization. Having worked with global giants such as Hitachi, GE, and Experian, Walter brings unparalleled expertise in crafting solutions that empower businesses to achieve operational excellence.
Solvyris highly recommends CrossConcept
for all your project management and delivery software needs. To know more, visit their website at https://www.continuumpsa.io/
Promptbros
Definition of Excellence
Excellence means offering a platform to access the best AI tools with protection from data mining and AI training
What makes our customers happy and how do we define excellence? Excellence means offering our clients a single platform at where they can access the best AI tools with their custom prompts and agents with the confidence that their data and interactions are safe from data mining and AI training.
Promptbros is Multi-AI SaaS Platform that simplifies AI adoption via No-Code, facilitates benchmarking AIs, supports AI education and collaboration, allows private B2B deployments and customisations, and reduces costs of running AI across your business workflows.
Solvyris highly recommends Promptbros for all your Multi-AI SaaS educational and business needs. To know more, visit their website at https://promptbros.ai/
AAKUNA
Definition of Excellence
Excellence means consistently delivering innovative, high-quality web technology solutions that aligns perfectly with our customers’ unique needs
At AAKUNA, excellence means consistently delivering innovative, high-quality web technology solutions that aligns perfectly with our customers’ unique needs. Our customers are happiest when we provide solutions that not only work seamlessly but also enhance their operations and drive measurable results. We ensure that every product is built with reliability, scalability, and user-friendliness in mind, making it easy for them to adopt and grow with our solutions.
Clear, open communication is at the core of our approach. By maintaining transparency throughout the development process, we keep our customers informed and confident that their goals are being met. Timely delivery, staying within budget, and proactive problem-solving are also critical to customer satisfaction.
What truly sets us apart is our commitment to understanding the bigger picture – ensuring that our end product/service doesn’t just meet the immediate requirements, but also helps our customers thrive in the long term. This dedication to customer success, both during and after development, is what makes AAKUNA’s service truly excellent.
AAKUNA is a Brisbane-based web and software development company dedicated to creating custom digital solutions that drive business success. We specialise in developing scalable, user-friendly applications and websites designed to meet the unique needs of each client. With a focus on innovation and precision, our team ensures that every project is delivered with the highest standards of quality and performance.
Our approach is client-centric, combining technical expertise with a deep understanding of each business’s goals. We work closely with our clients to deliver tailored solutions that enhance efficiency, improve user experience, and deliver measurable results. Whether building a new product or optimising an existing one, we aim to create long-lasting value for every customer.
At AAKUNA, excellence is more than just a goal – it’s a commitment. We believe in clear communication, timely delivery, and ongoing support to ensure our clients’ success. With a passion for technology and a focus on customer satisfaction, we strive to be a trusted partner for all your web and software development needs.
Solvyris highly recommends AAKUNA all your web and software development needs. To know more, visit their website at https://aakuna.com.au/
BlockMark Technologies
Definition of Excellence
Responding quickly with a personal reply from a human being is an example of excellence as we view it
Although we are a software platform with plenty of automation, sometimes customers have problems and we always try to respond quickly with a personal reply from a human being; this is an example of excellence. This usually surprises but greatly pleases clients. As our software is cloud-based, we constantly roll-out improvements and new features. These may be as a result of a customer suggestion and so it delights them when we are able to announce the feature is now available. Being responsive to customer needs in this way is something that we strive for and underpins our goal for excellence in what we offer.
BlockMark Technologies Ltd is the company behind BlockMark Registry, the software-as-a-service for managing certificates and showcasing accreditation and capability. Our headquarters are located high on the Malvern Hills in England, an area renowned for innovative technology including radar, LCDs, touch screens and cyber security. Our platform is designed for all three stakeholders in the certificate ecosystem: the issuers, the recipients and those that wish to inspect and verify credentials. Bringing these three together improves compliance, improves take-up and increases return on investment. More details at
Solvyris highly recommends BlockMark Technologies for all your needs when it comes to managing certificates and showcasing accreditation and capability. To know more, visit their website at https://www.blockmarktech.com/
TechieRank
Definition of Excellence
TechieRank defines excellence as raising the bar for tech professionals by emphasizing verified skill over accolades. We believe in leveling the playing field and ensuring that employers can confidently hire top tech talent based on proven, demonstrated skills.
TechieRank is a platform designed to level the playing field for tech professionals, especially those from more diverse backgrounds, by providing free tools for techies to convert their GitHub and Stack Overflow profiles into LinkedIn Verified Credentials. This helps employers confidently hire top tech talent based on proven job and soft skills.
Our customers are happy because TechieRank provides a reliable platform for assessing and comparing the coding and soft skills of tech professionals, offering peace of mind in the hiring process. This focus on verified skills and transparency helps employers make informed decisions, ensuring they hire the best candidates for their needs.
Solvyris highly recommends TechieRank for your skills verification needs. To know more, visit their website at https://reputationaire.com/
